1.       Introduction

Scymes Services Private Limited (“Scymes”, “we”, “us” or “our”) is committed to protecting the privacy of individuals who interact with our website and business. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information collected through our website and related communications.

Scymes provides business process and operational support services, including services to clients in the banking and financial services sector.

This Policy primarily applies to personal information collected through our website and related activities. Personal information processed on behalf of clients in the course of providing contracted services is handled in accordance with applicable contractual obligations, client instructions and applicable law.

2.       Information We Collect

We collect information in two ways. Information you provide to us: when you submit a contact or enquiry form, subscribe to our communications or book a call, we collect the details you voluntarily provide. This typically includes your name, business email address, company name, telephone number and the services in which you are interested.

3.       Email Subscriptions

You may voluntarily subscribe to our communications by providing your email address. We may send you informational or promotional content, including company updates, articles, publications, webinars and other relevant material. Where required by applicable law, we will obtain consent before sending marketing communications. You may unsubscribe at any time using the option provided in our emails.

4.       How We Use Information

We use the information we collect to respond to your requests, provide relevant information about our services, schedule meetings at your request, improve our website.

5.       Sharing & Disclosure

We do not sell, rent or trade your personal information. We engage a limited number of trusted third-party service providers to operate our website and to understand its performance.

6.       Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, or for such longer period as may be required or permitted by applicable law, regulatory requirements or contractual obligations. Retention periods may vary depending on the type of information and the purpose for which it is processed. When personal information is no longer required, we take appropriate steps to delete or anonymise it, subject to applicable retention requirements.

7.       Data Security

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or destruction. These measures are reviewed periodically and updated as appropriate. No method of electronic transmission or storage can be guaranteed to be completely secure.

8.       Cookies, Tracking Technologies & Your Choices

Certain cookies and similar technologies may be provided by third parties whose services are integrated into our website. These third parties may process information collected through such technologies in accordance with their respective privacy policies and applicable terms. Further information about the relevant third parties is provided in the “Sharing & Disclosure” section of this Policy.

Managing cookies through your browser settings may not withdraw consent previously provided through our website’s cookie consent mechanism. To change or withdraw your consent, please use the cookie preference settings available on our website.

9.       Your Rights

Depending on your location and the laws applicable to you, you may have certain rights in relation to your personal information, including the right to access, correct, delete or port your data, and the right to withdraw your consent. We do not sell your personal information. To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable law.

10.   Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, website functionality or applicable legal requirements. Updates will be published on this page with a revised “Last Updated” date. Where required by applicable law, we will provide additional notice of material changes and obtain any additional consent that may be necessary.

11.   Contact Us

Should you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal information, please contact us at:

Scymes Services Private Limited, Awon House, Marol Makwana Road, Andheri East, Mumbai – 400 059, Maharashtra, India

Email: info@scymes.com

Phone: +91 22 6258 5400